FAQs

Frequently Asked Questions (FAQ)

Q: Are your products gluten-free?
A: Yes. Our products and the spices therein are documented as gluten-free and pass USDA inspection of ingredient sourcing and production. 

Q: What's the shelf life of your products?
A:
A 'Best By' date is stamped on the packaging of each stick. 
Grass Run Farms Beef Snack Sticks = (1) year from date of production
Grass Run Farms Beef Jerky = (14 months) from date of production

Q: What's the best way to store Beef Snack Sticks or Jerky?
A: Grass Run Farms Beef Snack Sticks and Jerky do not require refrigeration but will best retain their color and texture if kept in cool, dark, dry storage.

Q: When will my order ship?
A: Items ship within (2) business days of order. Rate of transit depends on shipping selected at checkout. See Shipping Information .

Q: How can I track my order?
A: After orders ship an email confirmation is sent containing the USPS 2-Day Priority Mail tracking number. If you need additional information, please contact our Customer Service at info@sogosnacks.com.

Q: Can I return my order?
A: Let us know any issues you have and we'll make it right. Please visit Return Policy for more information.